NALWEYISO MARIAM

People-Centered Professional & Data Analyst Seeking Passenger Service Agent Role

LinkedIn

About

Highly adaptable and people-centered professional with a robust background in research and a growing skill set in data analytics, seeking to apply proven strengths in a dynamic Passenger Service Agent role. Possesses demonstrated ability to manage sensitive data, coordinate complex logistics, and resolve issues efficiently in fast-paced environments. Leverages strong communication and empathy to deliver exceptional service and ensure seamless passenger experiences.

Work Experience

Research Assistant (Freelance & Project-Based)

Various NGOs

Jan 2020 - Dec 2023

Kampala, Central Region, UG

As a Freelance & Project-Based Research Assistant for various NGOs, Mariam conducted extensive field research, managed data, and provided crucial logistical support, significantly contributing to community development initiatives.

  • Conducted over 150 field interviews and meticulously collected accurate data, ensuring 98% data integrity for critical community development studies.
  • Streamlined logistical support for more than 50 field visits, optimizing scheduling and communication protocols to enhance operational efficiency.
  • Cultivated strong rapport with over 200 diverse community members, facilitating respectful engagement and improving participation rates by 20% in research initiatives.
  • Managed high-volume data entry and prepared comprehensive reports with 100% accuracy, consistently meeting tight deadlines and supporting timely project deliverables.

Education

Data Analytics

ALT School Africa

Jan 2023 - Jan 2024

Lagos, Lagos State, NG

Development Studies

Makerere University

Sep 2016 - Jun 2020

Kampala, Central Region, UG

General Studies

Kawanda Secondary School

Sep 2014 - Dec 2015

Kampala, Central Region, UG

Certificates

Certificate of Good Clinical Practice

National Drug Abuse Treatment Clinical Trials Network

Sep 2024

Languages

English , Luganda

Skills

Organizational Skills

  • Time Management
  • Multitasking
  • Scheduling
  • Logistics Coordination

Data Analysis Tools

  • Microsoft Excel
  • Google Sheets
  • SQL
  • Python

Office Productivity

  • Microsoft Office Suite
  • Word
  • PowerPoint
  • Outlook

Teamwork & Collaboration

  • Team Leadership
  • Cross-functional Collaboration
  • Cultural Sensitivity
  • Interpersonal Skills

Adaptability & Learning

  • Fast Learner
  • Adaptability
  • Continuous Learning
  • Problem-Solving

Research & Data Management

  • Field Research
  • Data Collection
  • Data Entry
  • Data Integrity
  • Report Generation
  • Sensitive Data Handling

Communication

  • Verbal Communication
  • Written Communication
  • Active Listening
  • Interpersonal Communication

Customer Service

  • Customer Support
  • Conflict Resolution
  • Client Relations
  • Service Delivery